Shipping policy
Shipping Policy
Last Updated: June 2026
Made to Order
Every EsoKio piece is crafted with intention. Because all of our products are made to order, please allow 3–5 business days for your order to be processed and prepared before it ships. This ensures each item meets our standard of quality before it reaches you.
Domestic Shipping (United States)
We offer several shipping options to fit your needs. Rates are calculated at checkout based on your order and location.
| Service | Estimated Delivery |
|---|---|
| Economy | 5–8 business days |
| Standard | 3–5 business days |
Free economy shipping is available on qualifying orders. All domestic orders are shipped via USPS.
International Shipping
We ship to over 27 countries worldwide. International shipping rates are calculated at checkout based on your destination and order details. We offer the following carriers for international delivery:
- USPS — Economy international rates
- DHL Express — Expedited international delivery
Delivery times vary by destination. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the recipient and are not included in your order total.
Order Tracking
Once your order has shipped, you will receive a confirmation with tracking information so you can follow your package every step of the way.
All Sales Are Final
As each piece is made to order exclusively for you, we do not accept returns, refunds, or exchanges. Please review your order carefully before completing your purchase. If you have questions about sizing, materials, or any product details, contact us before placing your order — we're happy to help.
📧 info@ericseanmediagroup.com
Questions?
Our team is based in Rock Hill, SC and is here to support you. Reach out at info@ericseanmediagroup.com and we'll respond as soon as possible.